OSCAR Refund Policy

Effective 25 September 2026

This policy covers payments for OSCAR Pro. OSCAR itself is free and open source; there is nothing to refund for it.

OSCAR Pro is sold through Paddle.com, our reseller and merchant of record. Paddle takes the payment, adds any sales tax, and makes refunds to the card or account you paid with. You can ask Paddle or us; either way it is the same refund.

Your first payment: 14 days, no questions

If OSCAR Pro is not for you, ask within 14 days of your first payment and you get a full refund. You do not need to give a reason.

Renewals

A subscription renews itself, monthly or yearly, until you cancel. If a renewal went through that you did not want (you forgot to cancel, for example), ask within 14 days of that renewal and we will refund it, as long as the account has not made real use of Pro since.

Cancelling

You can cancel at any time, from the link in any of Paddle's emails about your subscription, or by writing to us. Pro keeps working until the end of the period you have paid for, then the account goes back to the Free Tier. Cancelling on its own does not refund the period already paid for; the two sections above say when a refund applies.

When we end something

If we stop offering a plan you are paying for, or remove a paid feature without a fair alternative, we refund the unused part of your period, as the terms say.

What is not refunded

Payments made more than 14 days ago, except as the section above says; and accounts closed for breaking the terms, such as abuse of the relay or of the free trial.

Nothing here limits a refund or a right to cancel that consumer law gives you where you live.

How to ask

Write to hello@createwithoscar.site from the email address on your account, or reply to your receipt from Paddle, and say which payment you mean. Refunds go back to the original payment method; how long they take to appear is up to your bank.

Daniel Castano Solano, publisher of OSCAR
hello@createwithoscar.site